From "Remote Boss" To "Virtual Leader" - How to Make the Transition

By Madhukar Govindaraju , Founder & CEO

Leadership is under fire. The rules that worked in the past seem broken as we move into a normal characterized by large scale remote working owing to the COVID-19 pandemic. 

Leaders who thrived within the portals of traditional offices are having to navigate new territory. This unchartered territory of having to lead both virtually and remotely demands the emergence of a new leader – one who is no longer a ‘remote boss’ but is instead a ‘virtual leader’.

Read: How Has the Role of Leadership Changed with COVID-19?

Leadership during crisis 

When it comes to a crisis, most assume that what a leader must deliver is a robust response plan. While this is true, what happens when a crisis continues? 

We saw how COVID-19 upended the world of work, turned the economy upside down, and ballooned into a crisis of an unprecedented scale. In these times, instead of looking for predefined response plans, leaders need to develop their mindsets and behaviors that will help them look ahead and adapt. And while leaders might come under undue pressure from stakeholders and might need to come up with strategies to alleviate the financial implications of the pandemic, they need to focus on developing their empathy so that these pressures do not get placed on their employees. 

During crisis and uncertain times, compassion and empathy are two invaluable traits for leaders to develop since it is the job of the leader to placate the fears of their employees.

As the dust begins to settle on the upheaval caused by the COVID-19 pandemic and the workforce adapts to their remote work setting, leaders have to make sure that they not only ensure business continuity but also drive engagement and performance of their workforce. 

Leadership has to move from its traditional avatar where the leader was the boss. Consequently, leadership styles also have to move from the traditional direction-driven style and adopt a more guidance-driven approach – one that is focused on guiding employees to excel by enabling and facilitation. 

The biggest reset in the role of the leader is perhaps the shift from a ‘command and control’ approach to one that ‘inspires and coaches’. 

Leaders have to quickly adapt to new leadership styles to remain effective in this new world of work. Quite naturally this demands a shift from being the conventional and traditional boss to becoming leaders who enable and empower. 

Virtual leaders thus need to be more empathetic and greater at communicating with their employees. They need to capably guide, develop, empower, enable, and coach their teams to build authentic connections.

Leaders are now coaches

In the post-COVID world, leaders will not only have to give direction and purpose to the organization but have to also coach the employees to adapt to this new world of work. 

  • Coach to build shared purpose: Along with ensuring that the employees are achieving their goals, they have to assume the responsibility to drive employee wellbeing and drive a feeling of ‘shared purpose’. It is only when employees connect with the shared purpose that they become more invested in the organization’s growth story. And it is when employees resonate with this shared purpose that they put in discretionary effort – it is this effort that shows the quality of your employee engagement levels. 
  • Coach to develop the leadership pipeline: One of the key responsibilities of leaders is that of creating a robust leadership and succession pipeline. In the absence of physical connections, leaders also have to now become actively invested in coaching their employees to move further along their career paths. 

In this virtual setting, leaders have to also ensure that this pipeline is filled with the right candidates. In this new normal, leaders have to now leverage data to identify the right candidates to plug into the pipeline. While the high-performing employees do rank higher in the eligibility criteria, leaders have to dig deeper and assess if they have the skills to lead. Leveraging tests like 16-Personality Factor tests or behavioral skills assessments, leaders can gain insights into the skill gaps and give them the tools to navigate the chasm via coaching.

  • Coach to become self-motivated and action-oriented: In this virtual environment, leaders also have to coach employees to map expectations and outcomes. Helping employees to look at the big picture, understanding how they contribute to this picture and how they make a difference helps the employees remain motivated and connected with the organization. 

Unlike a physical office where news on the latest developments gets around easily, in remote environments, leaders have to help employees understand and manage their goals and expectations and help them become more action-oriented instead of instruction-driven.

  • Coach to drive agility and responsiveness to change: Leaders have to coach their teams to become more agile to change and drive adaptability as they settle into this new world of work. Empowering them with the right tools, technologies, platforms, and coaching resources will play an important role in driving engagement and consequent organizational success. They need to help employees devise ways to become more visible, help them drive impactful work, and ensure their career progression. 
  • Coach to make the workforce more independent: Leaders have to coach employees and team members to improve their planning and communication skills to ensure the right expectation setting. For this, helping remote workers identify the correct mechanisms to set the right deadlines, margins and expectations go a long way to make the workforce more independent in their work without resorting to micromanaging. Helping employees become better decision-makers gives them more autonomy in their work.

Leaders need coaching to coach right 

Even a cursory glance at the above makes it clear that leaders now need to develop a new vocabulary – one that is authentic and is rooted in empathy. Organizations thus need to take a close look at their leadership coaching strategies so that leaders can foster employee and organizational growth by helping their teams manage their work better. 

Read: Want to Create A Pipeline of Leaders? Train Managers to Become Better Coaches

Day-long leadership coaching sessions are unlikely to help leaders, especially because the rules of the game have changed completely. Virtual leaders need to focus on driving authenticity. They need to become more observant, trusting, caring, and empathetic in their leadership styles and build the right connections with their employees. To achieve all this, there has to be a change in the mindsets and behaviors of leaders. 

As leaders also become coaches to their teams, they have to learn to communicate more clearly and with empathy. They have to demonstrate that they are not only interested in employee performance but are equally invested in employee well-being. This brand of leadership becomes all the more essential as in a remote setting, leaders have to guide work relationships with clarity so that others are inspired to become deeply invested in their work. 

One of the most important things virtual leaders have to build is trust. They can build and enjoy this trust when they learn to trust themselves. Hence, they have to learn to let go of the art of micromanaging and inspiring the team to become more accountable towards their work. Along with this, leaders have to adopt a growth mindset and enable the same for their employees. They also have to learn new methods to individualize interactions and empower employees to work with autonomy to drive accountability and ownership in a virtual setting. 

It is thus essential to coach leaders to mobilize their existing environments to enable new competencies in their workforce by using data. They have to develop their emotional intelligence to build resilient teams. Leaders also have to be coached to drive a sense of shared purpose across the organization’s value chain and become more authentic and intentional in their leadership styles. 

Connect with us to evaluate how our AI-powered coaching platform can help your organization leaders prepare to lead the workforce in the new world of work and develop their leadership vocabulary to lead the employees and the organization to success. 

Hint: It’s not the Office Coffee Machine. Wondering what it is….?

By Kavita Ryali, Product Evangelist & Advisor, Numly™ Inc.

Great company leaders have an innate desire to hire great talent, train, make them happy, successful and have them stay and grow with them forever. FACT – that doesn’t happen and more often than not, attrition takes over. So, what builds resilience for the company and for leaders to have a strong sense of loyalty amongst employees, a high sense of pride and feeling of fulfillment?

Most employees feel that a ‘Coaching culture within the organization is a very powerful incentive.’ A coaching culture sparks a very conducive environment to foster all round growth, learning and self-attainment for employees. This learning is further super charged with engagement and empathy as there are connections happening at a grass root level amongst employees and between teams. Employees don’t feel in despair but feel they can get timely help and also help others in need. As an outcome of the coaching efforts, one genuinely feels invested in, feels secure and peaks in their performance. As a result, there is a natural environment setup for care, growth and mentorship across the entire organization.

Glue it on with “Internal Coaching”? The notion of “Internal Coaching” has grown significantly in the past 4 years. The key is in building a pipeline of change-ready leaders. In business, its simply when your coaches and coachees work within the same organization. These coaches can be trained managers, leaders, or any employee with oodles of experience, wisdom and an aptitude to share. Large companies, like Google and Microsoft, are including internal coaching as part of their employee development programs. Coaching has been identified by organizations as a critical leadership and management competency as well.

Why do companies care? Coaching and mentoring fuel learning, prepare our workforces for the future, and enhance the performance of organizations by increased Employee Engagement. With the advent of everchanging business models, Covid-19 disruptions and remote work environments, and a higher bar for meeting employee expectations, coaching and mentoring might become even more critical. According to Gallup reports and HR.Com reports , the state of employee engagement is dismal. Only 25% of U.S. workers are engaged in any meaningful way. Disengaged employees cost companies an overall U.S. $483 billion to $605 billion per year in lost productivity. Reasons for this are plenty – missed shifts, chronic tardiness, and disrupting others with negative workplace behavior. Leaders and coaching provide the “juice” needed to engage workers. Coaching can boost individual and organizational engagement and performance in today’s challenging times.

How do Employees and Managers Benefit from Coaching?

Here are three ways that employees and managers feels empowered in a Coaching Culture

1.Get expert advice

Employees and managers work hard, share smart ideas, drive multiple initiatives, yet more often than not, they don’t see growth commensurate with their efforts. Be it skill training, or the right tools to thrive in their jobs, employees are looking for help each and every day to get their jobs done. In a coaching culture, the first people they seek expert advice from are from their coaches. They are their sounding board. Be it a manager turned coach, a Subject Matter Expert (SME) turned coach or a friend/colleague turned coach, each one of them becomes an employee’s go-to person. It becomes a relationship that is built on trust. A timely advice from one’s “trusted advisors” goes a long way in improving our team’s performance levels. Now, the question is How do Managers and Leaders Develop Effective Coaching Skills and Competencies? Successful organizations like Microsoft, Google, HP, IBM, SAP and others have recognized that managers must be able to coach their employees and each other, and have included coaching in their management/leadership development.

2.Get or give help

Let’s face it our days at work is always full of challenges, conflicts, fear of losing a job and some really tough people to work with. Employees can feel lost, not know what to do or where to go and often succumb, feel stressed and give up. Individuals seek mentorship which is either not available (company too small) or senior team members are too busy to invest the time. Organizations with a robust coaching culture will find their employees are feel more safe and understood. They look to their coaches as their first line of defense.

3.Online Remote Work and WFH

The COVID-19 pandemic era has brought radical shift in working, learning and interaction models for employees and managers. Gartner’s HR Survey reveals that 88% of Organizations Have Encouraged or Required Employees to Work From Home Due to Coronavirus. The practice of traditional heavy lifting on commute, classroom training and meeting people over coffee or in conference rooms is moving away. So, what are we missing? – It’s the people and their physical presence, and yet we need to engage even more to work effectively. The pandemic has accelerated the adoption of fully digitized approaches to re-create the best of in-person learning, coaching through live video and social sharing. It’s now virtual coffee chats and online training and continuous digital presence to get work done.

Conclusion – How do Enterprises and Leaders ultimately benefit?

A coaching culture builds resilience and it is a force multiplier for any organization; resilient people strengthen teams when times are hard, and strong teams grow a lasting company. They also help people thru’ change in the post-pandemic world. Often times HR departments spend a lot of money on training their resources. However, employees and managers need support too and in varied unique ways as stated above. A strong Coaching Culture breeds teamwork and productivity. In its absence, employees feel susceptible to toxic stress, and negativity, leading to disengagement. The solution – Democratize Coaching. Team and organization members have an inherent set of strengths that they can coach others on while learning skills from others that they need to improve upon. This mutual exchange of feedback and skill growth sparks and facilitates engagement. Ultimately, effective Coaching, between and amongst employees builds teams of Trust, and YES, High Performance.

By Madhukar Govindaraju , Founder & CEO

Leadership is under fire. The rules that worked in the past seem broken as we move into a normal characterized by large scale remote working owing to the COVID-19 pandemic. 

Leaders who thrived within the portals of traditional offices are having to navigate new territory. This unchartered territory of having to lead both virtually and remotely demands the emergence of a new leader – one who is no longer a ‘remote boss’ but is instead a ‘virtual leader’.

Read: How Has the Role of Leadership Changed with COVID-19?

Leadership during crisis 

When it comes to a crisis, most assume that what a leader must deliver is a robust response plan. While this is true, what happens when a crisis continues? 

We saw how COVID-19 upended the world of work, turned the economy upside down, and ballooned into a crisis of an unprecedented scale. In these times, instead of looking for predefined response plans, leaders need to develop their mindsets and behaviors that will help them look ahead and adapt. And while leaders might come under undue pressure from stakeholders and might need to come up with strategies to alleviate the financial implications of the pandemic, they need to focus on developing their empathy so that these pressures do not get placed on their employees. 

During crisis and uncertain times, compassion and empathy are two invaluable traits for leaders to develop since it is the job of the leader to placate the fears of their employees.

As the dust begins to settle on the upheaval caused by the COVID-19 pandemic and the workforce adapts to their remote work setting, leaders have to make sure that they not only ensure business continuity but also drive engagement and performance of their workforce. 

Leadership has to move from its traditional avatar where the leader was the boss. Consequently, leadership styles also have to move from the traditional direction-driven style and adopt a more guidance-driven approach – one that is focused on guiding employees to excel by enabling and facilitation. 

The biggest reset in the role of the leader is perhaps the shift from a ‘command and control’ approach to one that ‘inspires and coaches’. 

Leaders have to quickly adapt to new leadership styles to remain effective in this new world of work. Quite naturally this demands a shift from being the conventional and traditional boss to becoming leaders who enable and empower. 

Virtual leaders thus need to be more empathetic and greater at communicating with their employees. They need to capably guide, develop, empower, enable, and coach their teams to build authentic connections.

Leaders are now coaches

In the post-COVID world, leaders will not only have to give direction and purpose to the organization but have to also coach the employees to adapt to this new world of work. 

  • Coach to build shared purpose: Along with ensuring that the employees are achieving their goals, they have to assume the responsibility to drive employee wellbeing and drive a feeling of ‘shared purpose’. It is only when employees connect with the shared purpose that they become more invested in the organization’s growth story. And it is when employees resonate with this shared purpose that they put in discretionary effort – it is this effort that shows the quality of your employee engagement levels. 

 

  • Coach to develop the leadership pipeline: One of the key responsibilities of leaders is that of creating a robust leadership and succession pipeline. In the absence of physical connections, leaders also have to now become actively invested in coaching their employees to move further along their career paths. 

In this virtual setting, leaders have to also ensure that this pipeline is filled with the right candidates. In this new normal, leaders have to now leverage data to identify the right candidates to plug into the pipeline. While the high-performing employees do rank higher in the eligibility criteria, leaders have to dig deeper and assess if they have the skills to lead. Leveraging tests like 16-Personality Factor tests or behavioral skills assessments, leaders can gain insights into the skill gaps and give them the tools to navigate the chasm via coaching.

 

  • Coach to become self-motivated and action-oriented: In this virtual environment, leaders also have to coach employees to map expectations and outcomes. Helping employees to look at the big picture, understanding how they contribute to this picture and how they make a difference helps the employees remain motivated and connected with the organization. 

 

Unlike a physical office where news on the latest developments gets around easily, in remote environments, leaders have to help employees understand and manage their goals and expectations and help them become more action-oriented instead of instruction-driven.

 

  • Coach to drive agility and responsiveness to change: Leaders have to coach their teams to become more agile to change and drive adaptability as they settle into this new world of work. Empowering them with the right tools, technologies, platforms, and coaching resources will play an important role in driving engagement and consequent organizational success. They need to help employees devise ways to become more visible, help them drive impactful work, and ensure their career progression. 

 

  • Coach to make the workforce more independent: Leaders have to coach employees and team members to improve their planning and communication skills to ensure the right expectation setting. For this, helping remote workers identify the correct mechanisms to set the right deadlines, margins and expectations go a long way to make the workforce more independent in their work without resorting to micromanaging. Helping employees become better decision-makers gives them more autonomy in their work.

 

Leaders need coaching to coach right 

Even a cursory glance at the above makes it clear that leaders now need to develop a new vocabulary – one that is authentic and is rooted in empathy. Organizations thus need to take a close look at their leadership coaching strategies so that leaders can foster employee and organizational growth by helping their teams manage their work better. 

Read: Want to Create A Pipeline of Leaders? Train Managers to Become Better Coaches

Day-long leadership coaching sessions are unlikely to help leaders, especially because the rules of the game have changed completely. Virtual leaders need to focus on driving authenticity. They need to become more observant, trusting, caring, and empathetic in their leadership styles and build the right connections with their employees. To achieve all this, there has to be a change in the mindsets and behaviors of leaders. 

As leaders also become coaches to their teams, they have to learn to communicate more clearly and with empathy. They have to demonstrate that they are not only interested in employee performance but are equally invested in employee well-being. This brand of leadership becomes all the more essential as in a remote setting, leaders have to guide work relationships with clarity so that others are inspired to become deeply invested in their work. 

One of the most important things virtual leaders have to build is trust. They can build and enjoy this trust when they learn to trust themselves. Hence, they have to learn to let go of the art of micromanaging and inspiring the team to become more accountable towards their work. Along with this, leaders have to adopt a growth mindset and enable the same for their employees. They also have to learn new methods to individualize interactions and empower employees to work with autonomy to drive accountability and ownership in a virtual setting. 

It is thus essential to coach leaders to mobilize their existing environments to enable new competencies in their workforce by using data. They have to develop their emotional intelligence to build resilient teams. Leaders also have to be coached to drive a sense of shared purpose across the organization’s value chain and become more authentic and intentional in their leadership styles. 

Connect with us to evaluate how our AI-powered coaching platform can help your organization leaders prepare to lead the workforce in the new world of work and develop their leadership vocabulary to lead the employees and the organization to success. 

By Shalini Ramakrishnan, Director of Product Marketing

In an upside-down world characterized by seclusion, social distancing, and sanitizers, organizations are battling many challenges. 

Whether it is accepting that the new normal is now just normal or coming up with creative strategies to foster growth and keep employees motivated is topping the priority list of most organizations. As fear and uncertainty become a pervasive feeling, organizations need to recalibrate their leadership coaching strategies to help their leaders navigate these tumultuous times and help their teams do the same. 

Read: Want to Create A Pipeline of Leaders? Train Managers to Become Better Coaches

Organizations might have become more virtual than ever before, but they need real and authentic leadership, and for that, here are a few things to consider:

Remote work is here to stay

Enabling remote work and virtual teams during the initial days of the pandemic might have seemed like a one-time incident. The mass experiment of working from home has resulted in niche demands for leaders to provide the right guidance and motivation for their teams. There has been a profound impact on the nature of work. We now stand at a turning-point of people management.

The move to this remote and virtual work model quite naturally demands a change in the modus-operandi. It needs a step-change change in behaviors and mindsets of leaders so that they can lead their people, and consequently the organization, to success.

Read: Keeping Your (Newly Remote) Team Engaged with Coaching

This can only be achieved by coaching leaders to become more authentic, intelligent, observant, caring, trusting, accountable, and empathetic in their leadership styles. 

In other words, leadership coaching and leading has to finally get hyper-focused on things that really matter.

Designing new ecosystems for communication and collaboration

Leadership styles need a makeover, especially as virtual collaborations have almost replaced face-to-face work environments. Leadership coaching in the post-COVID era has to become more focused on building communication and collaboration capabilities.

As leadership becomes more virtual than ever before, organizations have to coach their leaders to communicate values, strategic intent, meaning, and vision of projects with their team members. It becomes essential to build identity using storytelling, display emotional responses the right way to motivate and convey commitment and passion, and develop a sense of unity.

Read: A Manager’s Guide to Coaching Their Teams

Since chance meetings in hallways are now replaced with digital media, communication has to happen with greater intent and more discipline, even when there is no urgent problem to solve. Leadership coaching has to now focus on helping leaders understand and internalize that even if there are no problems to solve, it doesn’t mean that there is nothing to discuss.

The spotlight is on emotional intelligence

In the post-COVID world, leadership coaching needs to focus on developing leaders who can foster trust and respect by demonstrating reliability, integrity, and confidentiality. Along with this, they have to work towards developing their emotional intelligence to create strong, motivated, and committed teams.

Read: The 3 Most In-Demand Power Skills for Managers Today

In an atmosphere characterized by fear and uncertainty, leaders have to be the positive agents of change and know the right strategies to keep the workforce motivated and engaged. 

Leaders have to develop their intuitiveness and communicate more clearly, honestly, truthfully, and empathetically. This is even more important for leading those who are first-timers in the world of virtual work. By developing emotional intelligence, leaders can help alleviate feelings of isolation and help employees navigate their work and their career paths with enthusiasm.

Thus, leadership coaching has to focus on building leaders who are more self-aware, can self-manage, and have a high degree of empathy to navigate and guide relationships at work with greater clarity. Doing this will help organizations foster leaders who can inspire others, manage conflicts, and encourage teamwork and other important competencies and move people in the direction they desire.

The art of letting go

In this new era of work, leadership coaching has to focus on helping leaders develop their skill of letting go. By no means does this mean looking the other way and absolving oneself of responsibilities. It means relinquishing control and micromanaging to gain greater and more positive influence.

The focus then moves towards building authentic leadership that inspires teams to become more accountable towards their work and take greater ownership of their actions. This can only happen when leaders show greater trust in their people, enable the growth mindset, and learn to personalize and individualize interactions. By doing this, leaders allow a sense of autonomy to prevail, which, in turn, builds accountability in teams.  

Things that matter

The remote work and virtualization experience will need a paradigm shift in leadership styles. Therefore, it will need new leadership skills and models. As this new work environment evolves, leaders have to be coached to play crucial mobilizing and facilitating roles and will be judged more on their capacities to mobilize their environments to expedite new competencies.

Elements like increasing their digital literacy to navigate the digital workplace, improving their agility to drive project momentum, accelerating strategic and creative thinking capabilities, or becoming more intentional and authentic in engaging with employees will have defining effects on organizational outcomes. Additionally, leadership coaching in the post-COVD world has to lean heavily towards building the emotional intelligence of the leaders to help them build team resilience and drive organizational evolution.

While the pandemic has introduced a difficult time, it also presents an opportunity. It is time to build authentic leadership models that drive a sense of belonging and shared values across the organizational value chain. 

Our AI-powered coaching platform helps organizations move along this journey and helps them develop their leaders to shine in this new and confusing world of work. 

Connect with us to assess how you can create a robust leadership pipeline that is ready to take this new world head-on.

By Shalini Ramakrishnan, Director of Product Marketing

Remote working is no longer the ‘new’ normal. It is just normal now. 

Hallway conversations, informal lunches, and break sessions, pop-in status reports are on hold for an indefinite time. COVID-19 has ushered us firmly into the age of remote working, where even the most traditional organizations had to adopt this trend.  

With the rules of engagement witnessing an overhaul, HR teams, and organization leaders are grappling with the challenge of keeping these newly remote teams engaged – especially since the individuals making up these teams have their own culture and personality. 

There has been a dramatic shift in the manner in which organizations are operating today, making engagement a difficult game to win. While these unprecedented times continue to impact the workplace and the workforce, organizations have to think of creative ways to make this distanced working environment more engaging so that productivity and employee happiness are not at opposing ends. 

Coaching can become a venerable tool in the HR and leadership arsenal to keep employees engaged. Here is a look at why this is so.

Maximize talent despite the distance 

Remote working is different and demands a different way of leading. Organizations thus have to look at how to help their employees navigate this new normal by guiding them on maintaining a work-life balance while delivering maximum productivity. 

Coaching them to adopt a flexible schedule, develop a flexible mindset, and maintain self-discipline in the absence of constant monitoring are important to drive productivity. Helping them become more goal-oriented, detail-driven with elevated accountability and ownership levels also drive productivity and engagement. By coaching effective prioritization skills and helping employees develop a ‘can-do’ attitude, organizations can keep employees effectively engaged while maximizing the talent despite the distance. 

Guide for growth 

Since millennials are the primary demographic in most organizations, it is imperative to remember that growth is a key engagement driver for these employees. In this remote working environment, it is natural for employees to be concerned about their growth within the organization.

Apart from identifying and providing coaching to meet the employees’ technical skill requirements, organizations also have to identify the power skills gaps by using data from assessments such as 16 Personality factor Tests and Behavioral Skills assessments. Coaching employees on these skills will tangibly impact their professional career and help them become high-potential employees. It helps in driving employee engagement by demonstrating investment and interest in employee growth. 

Drive leadership development 

Remote working or not, organizations have to work continuously to drive leadership development in the workplace to keep employees engaged. Whether it is to identify next-generation leaders or identify high-potential employees, a focus on leadership development also helps in keeping employees engaged, especially in the world of remote work. 

Coaching can play a significant role as an enabler of engagement by helping remote employees understand how to navigate complex relationships, establish greater credibility, cultivate strategic thinking, and develop the capacity to exert influence on decision-making.

In the absence of physical interactions, leadership development coaching guides employees on building and leveraging strategic networks and drive authentic engagement needed to proceed in their careers. 

Read: Critical Leadership Skills that High-Potential Women Leaders Should Be Groomed On

Bridge the skills gap 

Despite the world of work going remote, organizations cannot put a pause on their upskilling and reskilling initiatives. However, while technical training programs help in closing the skills gaps, organizations also have to focus on bridging the power skills gap. Skills like communication, collaboration and influence, problem-solving, innovation and execution, strategic thinking, and the like are essential to driving productivity and engagement. 

Developing a growth mindset is also a prized skill that organizations are looking for to increase the employees’ mental tenacity, especially as the world of work becomes increasingly complex and competitive.

Read: What Can Organizations Do to Develop an Entrepreneurial Growth Mindset Amongst Employees?

Coaching plays a big role in navigating the hard skills and power skills conundrum. Owing to its continuous nature, coaching outcomes drive behavioral change, which helps employees understand the organization’s investment in their growth story. This then becomes a powerful driver of engagement since enablement here drives engagement. 

Empower managers to drive successful teams 

The time to walk the ‘lead by example’ talk is now. In this new world of remote working, the eyes of the employees are fixed on managers and leaders. Managers need to be coached on how to identify the individual talents of individual team members. They also have to discover how to interact with and guide less-experienced employees best through challenging work situations and help them progress along their career paths. Many managers are also leading remote teams for the first time and need coaching on how to best guide their teams for success. 

The absence of physical interactions also means that managers and leaders now have to become clearer in their communication skills and build skills to recognize effort, anticipate team reactions, assess team confidence, appreciate employees, and provide effective feedback. Along with this, managers also have to coach their teams for success and learn how to develop their emotional intelligence to keep team motivation and engagement high. 

Read: How Has the Role of Leadership Changed with COVID-19?

Managers can rely on effective coaching to help them navigate the new challenges and implement the behavioral changes to drive highly successful teams. 

The role of coaching is becoming increasingly important to keep employees happy, engaged, and productive in these challenging times. 

Running and working in remote teams requires specific skillsets and new attitudes so that productivity and engagement levels remain consistently high. It is perhaps time to look towards AI-powered technology and rich analytics to drive highly relevant and contextual coaching programs and help employees deliver their best performance and remain engaged. Consistently.